Faq

Frequently asked questions

 

It is really easy, you have to click "My Account" and fill the following form, confirm, and wait for the registration email.

 

The account is necessary to complete an order on Briko ecommerce platform. Your datas will also remain into Briko database for future deals.

 

You can restore your login account into the LOGIN area, Click the button "click here" under "forgot your password?" and fill the following form with your email address.

 

The preparation of an order takes more or less 2-3 working days starting from the first working day following the date of the purchase. If you ask for customized items with your favourite names and/or numbers, the order managing will take 4 working days. The package is usually delivered within 2-3 business days from the moment that the parcel is given to our courier, except saturday. As soon as the courier has received the parcel, you will receive the email "Shipment tracking" with the airwaybill number that corresponds with your order. With this number you can check the progress of delivery online. As soon as your parcel has been delivered at the address that you gave us, you will receive the email " Shipment progress" as a receipt. The contribution to the shipping and delivery costs is diversified and depends on the Country of destination. The contribution to the shipping costs for deliveries to addresses in Italy is 5,00 euro for each order; in case you choose the method of Payment on Delivery (only possible in Italy) there is a further contribution of 4 euro. To the other Countries the shipping costs are 7,00 Euro for each order. For each order more than 75,00 euro the shipping costs are for free. It leaves unchanged the costs for the Payment on Delivery (only possible in Italy) of 4,00 euro for each order. The contribution to the shipping costs and for the Payment on Delivery are applied to the total value of the order and will be visible before to confirm the payment and before the order is concluded.

 

At the moment we have the following payment methods available: PAYMENT ON DELIVERY (only in Italy) You can pay directly to the courier on delivery, in cash (banknotes) up to the amount of 999,00 Euros or by cheque, up to the amount of 12.499,99 Euros, to the name of "SDA EXPRESS COURIER S.P.A.". We inform you that, when you choose the method Payment On Delivery during the order procedure, the shipment address should be the same as the address you are registered with. Furthermore, there is an extra fee of 4,00 Euros. CREDIT CARD Choosing this method, you can pay directly from your computer, via Internet. Credit cards accepted are: VISA - MASTERCARD - AMERICAN EXPRESS - DINERS CLUB. All payment procedures are managed by our safe server, which corresponds with the security standards SSL, this way credit card number and name entering are in safe mode and provide the buyer with total security. As soon as the payment has been effectuated, you will receive an email from the bank with the details of the transaction. ATTENTION: the card Visa Electron can not be used for the payment, since it is not enabled for Internet purchases by the bank that issues the cards. It is not possible to pay by debit card (Bancomat, pinpas). PAYMENT WILL BE REGISTERED IN EUROS, following the conversion tables from the section "Customer Care" - "Payments". PAYPAL It is possible to use the Paypal payme

 

According to Italian legislative decree of 06/09/2005, n. 206 (Codice del Consumo), you have the right to withdraw from the contract without penalty and without giving any reason for a period of 14 days* from the day you receive the products. All you have to do is to give us notice of your intentions to finish the contract by completing the return form that we prepared "on line" or by registered letter. You can also send us a telegram or a fax, provided that you send confirmation by registered post within the following 48 hours. Within the same period of 14 days you must return the products in the original conditions and packaging with their delivery notes. Returning the products will be at your expense and responsibility. The refund of the money will be carried out within 14 days from your return request. We reserve to keep the reimbursement until the goods do not arrive at our warehouse, in accordance with art. 56 of the Consumer Code, Legislative Decree No. 21, February 21, 2014. As soon as we have received the returned goods, we shall reimburse you the value of the goods for which you have exercised your right to withdraw directly on the credit card used to make the order; directly to your PayPal account if you paid by PayPal; in case you paid on delivery we will transfer the money to your normal bank account. Any ancillary expenses relating to home delivery of goods will not be refunded and are therefore to be borne by you. Returning the products will be at your expense and responsibility. Important: in order to exercise your right to withdraw, the products must be in perfect condition and in their original packaging. The right to withdraw from the contract is not applicable in case you bought made-to-measure or customized products. Unfortunately we do not manage to change articles at the moment, except for articles with production defects. ATT: The return is extended until 8th January 2017 for all orders received within 23rd December included. WARNING: If you find any defects in the purchased products do not fill the form to return the product but follow carefully the instructions in the Warranty and Assistance paragraph.

 

Shipping company used is SDA for italian shipments and DHL or TNT for european and extraeuropean countries.

 

If you need an invoice, when you place an order you must ask for it by marking the cell "I want receive the invoice" and choosing "a Person" (for Italian customers only) or "Company". Then follow the instructions on the screen. The invoice will be sent separately to the address that you inserted in the registration form before the 15th day of the month, in the following month in which your order was made. Warning: if you do not ask for the invoice during the order procedure you will not receive it. It is not possible to make the invoice for the order already confirmed

 

You can check the status of your order(s) on our website directly into your Account. To get directly to this area click here, enter your user name and password and click on "Your orders"; from the column"Tracking courier" clicking on the referring of the order you wish to have information about, you will be connected directly to the page of the courier where you will find all information about the progress of your parcel. As soon as your order has been prepared and has been given to our courier, you will receive the email "Shipment tracking" with the airwaybill number that corresponds with your parcel and with which you can monitor the progress of its delivery online on the website of the courier. When the parcel has been delivered at the address that you gave us, you will receive the email "Avanzamento spedizione". Into your Account you can verify at any moment the information about your orders and possible returns.

 

When the message "The page has expired" appears, the time that you have at your disposal for placing an order or fulfill the registration has expired and the system has automatically cancelled all the data you filled in; therefore you should "update" the page and start again. If these messages appear after you clicked on the button to confirm the payment of an order, we suggest you to verify whether you have received the order confirmation from us by email, and, in case you paid with your credit card or by paypal, the confirmation of the payment authorization from Banca Sella or from Paypal. When you have received both confirmations, your order has been placed correctly. When you have received only one of the two confirmations, please contact us so we can verify the problem you had and whether we received your order correctly. In case you did not receive any confirmation, we have not received your order and you should make the order again. In case you are doubting whether your order has passed through our system or not, we kindly ask you to contact us, so we can resolve eventual problems as soon as possible.

 

We regret to tell you that we cannot change the orders that we have received. The only option is to ask us to cancel your order (only possible if it has not been prepared yet) and to make a new order for the articles that you would like to have. Within 2 hours from the order’s acceptance you can cancel your purchase by yourself. Click here and choose "Your Orders" and click on the bin icon you will find there. In case are passed more than 2 hours from the order’s acceptance, contact us, to verify if it is still possible cancel your purchase. In case you placed the order by credit card or PayPal, during the working hours our Customer Service will manage your refund and will send you a confirm by e-mail.

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