Returns

 

The aim of this section is to provide you with all the information you need to exercise your right to withdraw. The website, besides guaranteeing the quality of its service, is pleased to provide you, through its Customer Service, with all the assistance you might require. Art. 3 - Right to Withdraw According to Italian legislative decree of 06/09/2005, n. 206 (Codice del Consumo), you have the right to withdraw from the contract without penalty and without giving any reason for a period of 14 days* from the day you receive the products. All you have to do is to give us notice of your intentions to finish the contract by completing the return form that we prepared "on line" or by registered letter. You can also send us a telegram or a fax, provided that you send confirmation by registered post within the following 48 hours. Within 14 days from having sent us your notice to finish the contract you must return the products in the original conditions and packaging with their delivery notes. Returning the products will be at your expense and responsibility. As soon as we receive the products we shall reimburse you for the money you spent to buy the products, directly on the credit card used to make the order. The right to withdraw from the contract doesn’t apply if you bought personalised products or products made especially for you on request. WARNING: If you find any defects in the purchased products do not fill the form to return the product but follow carefully the instructions in the Warranty and Assistance paragraph. *ATT: The return is extended until 8th January 2017 for all orders received within 23rd December included.

 

Buyers intending to exercise their right to withdraw have to fill within 14 days* from receipt of the goods, the form to return the products, that we have prepared "on-line" and that is visible clicking here, entering your username and password that you used when making the order and then follow the given instructions. As soon as all requested information has been inserted, you will receive a confirmation by email from us, with a return number, that you should keep together with all data related to the products that you intend to return to us. ATT: The return is extended until 8th January 2017 for all orders received within 23rd December included. WARNING: If you find any defects in the purchased products do not fill the form to return the product but follow carefully the instructions in the Warranty and Assistance paragraph.

 

Buyers intending to exercise their right to withdraw should let us know within 14 days* from receipt of goods by means of a registered letter with return receipt containing: Indication of their desire to avail themselves of the benefits granted by the law. Indication of your current account details for money reimbursement. The order number issued at time of purchase. to the following address: BRIKO.COM c/o BasicItalia con socio unico S.p.A. Strada della Cebrosa 106 10156 Torino Italy Alternatively, the buyer may send within the same period of time from product receipt: a telegram to the same address; or a fax to number +39/011/2617575 as long as, in both cases, confirmation is sent by registered letter within the following forty-eight hours ATT: The return is extended until 8th January 2017 for all orders received within 23rd December included. WARNING: If you find any defects in the purchased products do not fill the form to return the product but follow carefully the instructions in the Warranty and Assistance paragraph.

 

The refund of the money will be carried out within 14 days from your return request. We reserve to keep the reimbursement until the goods do not arrive at our warehouse, in accordance with art. 56 of the Consumer Code, Legislative Decree No. 21, February 21, 2014. As soon as we have received the returned goods, we shall reimburse you the value of the goods for which you have exercised your right to withdraw directly on the credit card used to make the order; directly to your PayPal account if you paid by PayPal; in case you paid on delivery we will transfer the money to your normal bank account. Any ancillary expenses relating to home delivery of goods will not be refunded and are therefore to be borne by you. Returning the products will be at your expense and responsibility. Important: in order to exercise your right to withdraw, the products must be in perfect condition and in their original packaging. The right to withdraw from the contract is not applicable in case you bought made-to-measure or customized products.

 

For both ways, the buyer must return to us the product for which he/she intends exercising his/her right to withdraw within 14 days from having sent us the notice to finish the contract. The product must be in perfect condition and in its original packaging together with the delivery document. All transport costs relating to returned goods shall be borne by you and the goods travel under your responsibility. The adress to return the product is as follows: BRIKO.COM c/o BasicItalia con socio unico Strada della Cebrosa 106 10156 Torino Italia As soon as we have received goods at our warehouse, we will start the reimbursement procedure.

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