Shipping

 

The preparation of an order takes more or less 2-3 working days starting from the first working day following the date of the purchase. If you ask for customized items with your favourite names and/or numbers, the order managing will take 4 working days. The package is usually delivered within 2-3 business days from the moment that the parcel is given to our courier, except saturday. If you ask for customized items the order managing will take 4 working days. As soon as the courier receives the parcel, you will receive the email "Shipment Tracking" with the airwaybill number that corresponds with your order. With this number you can check the progress of delivery online. As soon as your parcel has been delivered at the address that you gave us, you will receive the email "Avanzamento spedizione" as receipt. The contribution to the shipping and delivery costs is diversified and depends on the Country of destination. The contribution to the shipping costs for deliveries to addresses in Italy is 5,00 euro for each order; in case you choose the method of Payment on Delivery (only possible in Italy) there is a further contribution of 4,00 euro. To the other Countries the shipping costs are 7,00 Euro for each order. For each order more than 75,00 euro the shipping costs are for free. It leaves unchanged the costs for the Payment on Delivery (only possible in Italy) of 4,00 euro for each order. The contribution to the shipping costs and for the Payment on Delivery are applied to the total value of the order and will be visible before to confirm the payment and before the order is concluded.

 

The articles from the website will be delivered to you by SDA EXPRESS COURIER S.P.A., which offers the service of distribution and delivery at home usually within 2-3 working days from the moment that they have taken the parcel from our warehouse. If you ask for items personalizated with your favourite names and/or numbers, the order managing will take 4 working days. The contribution to the shipping costs for deliveries to addresses in Italy is 5,00 euro for each order; in case you choose the method of Payment on Delivery (only possible in Italy) there is a further contribution of 4,00 euro. For each order more than 75,00 euro the shipping costs are for free. It leaves unchanged the costs for the Payment on Delivery (only possible in Italy) of 4,00 euro for each order. The contribution to the shipping costs and for the Payment on Delivery are applied to the total value of the order and will be visible before to confirm the payment and before the order is concluded. As soon as your parcel has been given to the courier we will send you an email with the airwaybill number corresponding with your parcel. By means of the "Web Tracker" service you can use this number to track the progress of the delivery online. Log on at http://www.tnt.it and http://www.sda.it for deliveries in the region Piedmont, to check out the time required for delivery to your address and to monitor the delivery. To prevent delivery problems arising (consignee absent, not available at address given, etc.), we need exact and complete details (Example: name of the company to which the parcel has to be delivered, name on door different from yours, etc.). To have the goods delivered by courier in the shortest possible time you can choose to: receive the goods at place of work (indicate name of company, Office and Company address) have the goods delivered at an address of someone who is always at home between 8.30 am and 6.00 pm on every working day (indicate name and address of person to whom the goods should be delivered) We do not accept orders to Post Office boxes. We do not accept orders at Hotels, post offices and similar organizations, except when the recipient works at these organizations. Whenever possible, in the event of non-delivery, the courier will leave a message indicating who is to be contacted within two working days to reach an agreement on redelivery of the goods. Once this period of time has passed, please contact our customer service which will directly forward the new instructions to the courier. If, after 30 days from the attempt of delivery the courier has not received new instructions from us, the goods will be returned to the sender.

 

We do not accept orders to Post Office boxes. We do not accept orders at Hotels, post offices and similar organizations, except when the recipient works at these organizations. Delivery will take place by means of the private courier TNT Global Express for Bulgaria, Czech Republic, Hungary, Rumania, Slovakia and Slovenia . Delivery will take place by means of the private courier DHL International for all the others countries. Delivery time will take 2-3 working days . If you ask for customized items with your favourite names and/or numbers, the order managing will take 4 working days. As soon as your parcel has been dispatched, you will receive a consignment note number concerning the shipment. This number will enable you to log on at the TNT Global Express site ( http://www.tnt.com ) for Bulgaria, Czech Republic, Hungary, Rumania, Slovakia and Slovenia and to monitor the progress of your parcel. This number will enable you to log on at the DHL International site ( http://www.dhl.com ) for all the others countries and to monitor the progress of your parcel. In case you are not present at the delivery address, please, you contact us in order to arrange a new delivery. The contribution to the shipping and delivery costs is diversified and depends on the Country of destination. The contribution to the shipping costs for deliveries to addresses in Italy is 5,00 euro for each order; in case you choose the method of Payment on Delivery (only possible in Italy) there is a further contribution of 4,00 euro. To the other Countries the shipping costs are 7,00 Euro for each order. For each order more than 75,00 euro the shipping costs are for free. It leaves unchanged the costs for the Payment on Delivery (only possible in Italy) of 4,00 euro for each order.

Login

Forgot your password?
Click Here

Benvenuto


Go to my account
Logout