The website guarantees the quality of its service. The products sold undergo a high standard of quality control. We warrant that the products comply with the rules and regulations of Italy and of European Union ("EU") which are applicable to the products. If you find any defect of conformity in the products you shall give us notice by registered post as soon as possible, and in any case within 2 (two) months from the defects discovered. This warranty, covering any defects, begins when the goods are handed over and lasts 2 years. No warranty is given by us in relation to the products comply with the rules and regulations in force in your country, where you are resident in a country outside of European Union ("EU"). For any further information contact us.
If you find any defects in the purchased products, please let us know immediately within eight days by means of an email or a registered letter with return receipt, indicating: The order number given when the order was made. The product type, the model and the garment label code. The nature of the defect. Your address. A telephone number where we can reach you between 9.00 am and 6.00 pm on working days. An e-mail address. For any further information contact us Or a registered letter to: BRIKO.COM c/o BasicItalia S.p.A. Strada della Cebrosa 106 10156 Torino Italia Our Customer Service will contact you to offer you the necessary assistance.
In order to solve any dispute arising from the application of the provisions about distance contracts and contracts negotiated outside business premises, as set forth by the Italian Consumers’ Code, Sections I-IV, Chapter I, Title III, Part III, modified by the Legislative Decree No.21/2014, it is possible to resort to the mediation procedures established by the Legislative Decree No. 28/2010, so as to reach an extrajudicial settlement of civil and commercial disputes. The mediation request shall be submitted by the party who is interested in it, by filing a petition in front of a mediation body of the place where is located the court that would be competent over the judicial dispute. The party is free to choose the body amongst the certified bodies registered into the relevant register of the Ministry of Justice. The procedure shall comply with the procedure laid down by the Legislative Decree No. 28/2010, herewith fully referred to. Notwithstanding the above, it is always possible to recur to the voluntary and equal procedures foreseen by art.2, paragraph 2, of the Legislative Decree No. 28/2010.
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