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HOW CAN WE HELP YOU?

Choose a topic to view frequently asked questions


ORDER
PAYMENT
SHIPPING TIME AND COSTS
RETURN AND REFUND
ACCOUNT - NEWSLETTER & PRIVACY
PRODUCTS AND WARRANTY
SIZE TABLES
What is the ‘save basket’ function and how do I manage products in my ‘wishlist’?

‘Save basket’ allows you to save and give a name to a list of items inserted into your basket. You can then decide later whether to buy all of the items or just some of them. Saving the basket doesn’t commit you to the purchase; the availability of products saved is not guaranteed as items are subject to stock changes, prices can change and personalised information will not be saved at this stage.

‘Wishlist’ allows you to save a list of items you are interested in. You can then decide later whether to buy all or just some of the items. Saving items to the wishlist does not guarantee that items will be available as they remain subject to warehouse stock fluctuations and prices may change.

       
When will my order be processed and sent?

Processing takes one to two days from the day following the order being made. Preparation of orders with one or more custom items will take around four working days.

Delivery takes 42 to 72 working hours once items are handed to the courier with the exception of remote or hard-to-reach areas, Saturdays excluded.

       
How can I change or cancel my order?

It’s not possible to change orders which have been processed already.

You can cancel an order by logging in, clicking on ‘Profile’, ‘Your orders’ and then the trolley icon. You can then reorder with the correct items.

If the order cannot be cancelled as it’s in the process of being prepared, contact us for help and state your order number.

       
How can you activate a discount/a discount privilege?

If you have received a discount activation code:

  • Click here and insert your code into the space entitled ‘Activate your discount’. If you have already registered and have a Username and Password then you can log in, otherwise your must proceed with your registration;

Every discount code is unique and expires after a set period

If you already have some active privileges then you can decide to select and utilise those that you find most advantageous.

Unless stated, the offer cannot be combined with other privileges and/or ongoing promotions.

     
Can I request a non-itemised bill?

Yes. You can request an non-itemised bill during the purchasing process by clicking ‘I would like to receive a invoice’.

The document will be sent to you via your e-mail by the 15th day of the following month after your request was received.

The non-itemised bill from that point will be made available on the Account Area.

It will not be possible to provide or send the bill should a request not be sent in the phase indicated above.

     
Are the visible prices in accordance with IVA (Value Added Tax)? Are they in Euros?

The prices presented to the public are set following suggestions from the producer and they are  intended to comply with Iva. The currency indicated is in Euros.

     
Which payment methods can I use?

These are the methods available:

  • Credit Card (VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB)
  • Pre-paid Card
  • PayPal
  • PayPal Recurring Payments
  • Amazon Pay
  • Cash on arrival:

    Only for deliveries to Italy.

    You can pay the courier directly in cash (notes) up to a maximum value of 999 Euros or with a cashier’s check up to 12,499,99 Euros written out to SDA Express Courier S.P.A.
    The delivery address must match that of the customer and items cannot be bought from physical stores.
    This service comes with a fee of 4.00 Euros per transaction. We reserve the right to withdraw the right to pay upon on arrival for customers with a history of disputed payments.

     
 
Are payments secure?

Card payments will activate the secure servers on the website which adheres to SSL security standards. The transfer of card data is completely secure.

The insertion of sensitive data takes place in a completely secure manner with total guarantees for the customer. The website’s security system consists of a TCP/IP protocol with 128 bit encryption, certified by VeriSign.

After payment details are collected, the bank who provided the card will take the customer to the international authorisation process and confirmation will be received to state whether payment has been successful or not.

  
When will I receive my order?

Delivery is estimated for 48 to 72 working hours from when the courier receives the package with the exception of remote or hard-to-reach addresses, Saturdays and holidays excluded.

When the package is handed to the courier, you will receive an email with the tracking number that you can use to monitor delivery.

You can see delivery status directly from your personal profile by inserting your email/username and password before clicking on ‘Past Orders’. Click on the Courier Tracking icon and from here you can access the dedicated section for order tracking where you will see information relevant to your package.

       
How much does delivery cost?

Italy: 5.00 Euros apart from cash on delivery (Click here to see the cash on delivery section)

Europe+USA: Delivery costs 7.00 Euros

Free delivery:

  • For orders over 75,00 Euros - to Italy, Europe and USA
  • Orders sent from a physical store
  • Pick-up from a store that is part of the scheme (Click here to see how)
   
What courier will deliver my order?

SDA EXPRESS COURIER S.P.A. in most Italian locations.

TNT Global Express in Bulgaria, Czech Republic, Romania, Slovakia, Slovenia and Hungary;
DHL International in all other countries

     
What happens if I’m not at home when my package is delivered?

Usually, the courier will attempt to deliver again the following day. In the case that your package goes into holding, you will receive advice at the email account you registered with. The email will explain why delivery failed and how to release the package.

Contact us in a timely manner. We will then provide the courier with new delivery instructions.

If our customer service team receives no release request within five working days, the shipment will be automatically returned to our warehouses and a refund will be made.

     
Why is my order delayed?

We are committed to meeting delivery times but delays can occur when:

  • The order is sent during a sales or promotional period
  • A product is stored at a warehouse other than the main one
  • The order was made on a non-working day
  • Unprecedented events occur beyond our control
  • Your package has gone back into storage (delay after delivery could not be received at the specified address)

Check that you have provided the correct address data and specified the name on any intercom system. In any other case, contact us (link)

    
Can I substitute/exchange one or more items?

We do not exchange products but you can send it back for a refund. In the case that a product is faulty, click here

You can then make a new order and buy an item that interests you.

All customised goods are made especially for you so returns are not possible unless the item is faulty.

If you have a received a fault customised product, click here

          
How can I return one or more products?

You have 14 days from delivery in which to fill in the online form for the return of one or more products.

Log in to the website using your username and password. Click on Account and then ‘Past Orders’ and use the ‘Return orders’ function. Insert the information requested. You will then receive a conformation email with the return number and instructions on how to send the goods back.

Do not follow this process if you have received faulty goods but click here instead.

        
How long do I have to return one or more items?

The possibility of return is extended until 01/07/2019, for all orders placed from the 11/22/2018 to the 12/21/2018.

You need to complete the return request (sends you back to point 2. how can I return one or more products) and send the items back within 14 days in accordance with article 52 of the Italian Consumer Code (6th September 2005)

        
How much does shipping for a return cost?

The delivery of returns is the responsibility of the customer and can be made in the most convenient way (post, courier etc).
How can I return one or more products?

       
By what means will I receive the refund?

The refund will be made within 14 days of the return according to article 56 of the Consumer Code modified on 21st February 2014.

The refund will be made into your account by:

  • Bank transfer into the same account used by card to make the purchase;
  • Into your PayPal account for purchases made by PayPal;
  • By a bank transfer into a current account by filling in the refund details if payment was made with cash on arrival.

Additional costs for delivery will not be refunded.

        
What do I need to do if I receive a faulty item?

In the event that you receive a faulty item, contact us as quickly as possible within eight days of receiving the item. Press Contact Us and take care to state:

  • Order number;
  • What product is affected, indicating the model and code on the label which accompanies the item;
  • Send a couple of photos showing the defect.

Customer Service will respond as soon as possible and provide all the necessary assistance.

Should defective items have been sent from a physical store, we will collect them and provide a refund at our own expense. It’s not possible to request a substitution. Use Contact Us (link) and follow the instructions as stated.

     
What are the return requirements?

In order to exercise your right of return, the product must be in good condition along with its packaging if provided (plastic bag or box depending on the item).

That means to say that the products returned are in as-new condition, they must not be used or washed but only tested.

In the event that these are not followed, there could be a reduction in value and the customer could be held responsible.

        
Why do I have to create a Customer Account?
In order for us to process your order/orders we need some information about yourself; your delivery address, billing address, email for important messages etc. By creating this Customer Account, you can also enjoy all of our services on office: package tracking, goods return, find out about your previous orders, etc. All of this information on your Customer Account will be used only used for commercial relations with (site name). This information will not be released or sold to third parties. You can modify your account at any time on the online Customer Account. Information can be completely deleted from our database should we receive a simple written request.

      
How do I create an account?

Click here and select “Register”.

Complete the process by clicking on the ‘Create your account’ button to then receive a confirmation email.

      
How will my personal Profile information be used?

Communication in reference to Art. 13 of EU Regulation 2016/679 and related applicable regulations to Briko.com website

In accordance with art. 13 of EU Regulation 2016/679 (“Regulation”), and with applicable regulations on the subject of Privacy, BASICITALIA S.p.A. with sole proprietorship, hereby declares that the personal data provided by you or acquired through the online purchase of products by the brands BasictItalia is exclusive license holder of for Italy (hereinafter “Products”) will be processed according to current regulations and in full respect of the principles of fairness, legitimacy, transparency and safeguarding of privacy thereby envisaged.

Purposes

Data processing will be aimed at:

a)  Fulfilling any potential legal and/or regulatory requirement (i.e. tax and accounting duties);

b)  Correctly managing and implementing the purchase order procedure and the contract potentially established between BasicItalia and clients, including the dispatch of communications via e-mail and/or SMS text messages related and functional to the on-line purchase procedure;

c)   Fulfilling all obligations related to the contract, such as, for instance, delivery and post-sale assistance services for clients;

d)  conducting direct marketing activities, such as sending – also via e-mail, SMS and MMS messages - advertising and promotional material related to products or services provided and/or promoted by the Controller or by its commercial partners, including free gifts;

e)   processing your personal data to position you in the correct group of interest (profiling) and to make it possible to send, via e-mail, fax and phone, custom commercial and promotional communications.

Legal Basis

The legal basis for data processing with the aims listed at points a, b and c is provided by the contractual relationship, and for points d and e, by your consent.

Data Provision

Providing data for the aims listed at points a, b and c, although optional, is necessary for online purchase services and refusing to provide it will make it impossible for the Controller to provide the services. As for the aims listed at points d and e, providing data is optional, and refusing to provide it will make it impossible for the Controller to carry out direct marketing and profiling activities as listed above, but will not preclude online purchasing.

Data processing methods

Personal data will be processed using paper-based and digital tools, and implementing appropriate safety measures to protect the safety and privacy of your personal data, and regarding profiling, to safeguard your rights, freedom, legitimate interests, and in particular to safeguard your right to obtain human intervention on behalf of the Controller, to espress your opinion and to challenge any decision.

Personal Data Recipients

The data gathered will be used exclusively within the aims listed above on the Italian territory.

Data processing will be carried out by Controller employees and/or subjects identified and authorized by the Controller to process the data.

The data provided will be not distributed or made public. The data may be communicated to:

1.    subjects granted access by law or by special orders by the authorities, as well as

2.    subjects, including third parties, the Controller employs to carry out instrumental and/or accessory activities to manage online purchases.

Data retention

In accordance with the principles of proportionality and necessity, the data will not be stored for periods longer than those essential to achieve the aims listed above.

Rights of concerned parties

The subjects personal data refers to have the right to obtain at any moment confirmation whether data regarding them is being processed, and if that is the case may access the data and information referred to in art. 15 of Regulation, to obtain a copy of said data or relative rectification (art. 15 and 16).

Subjects concerned may also request data deletion, processing limitation, mobility and to complain to overseeing authority and oppose, for legitimate reasons, their processing (art. 17).

These rights may be exerted via written communication to be sent to: customer@briko.com

Processing controller

Processing controller is BasicItalia S.p.A. with sole proprietor, located in Torino, Strada della Cebrosa 106, 10156.

A list of data processing external supervisors has been published on the Controller’s website.

 

Company info - Privacy

How can I alter the settings on my account?

Click here and insert your credentials.

You can change your password, email address, phone number, or address in the ‘Personal Data’ section within ‘my profile’.

      
How can I reset my password? 

Click Here

Follow the instructions and you’ll immediately receive the confirmation that your password has been rest.

Should you wish to change your password, click here and visit the ‘Personal information’ section inside ‘My profile’ and then finally click on ‘Change password’.

      
How can I delete my account?

  1. Click here and log in
  2. Go to ‘Account’ > ‘My profile’ and ‘Personal information’
  3. Click on ‘Cancel my registration’
  4. Click ‘Confirm’

You will be redirected to the registration page and you will receive a confirmation email that your account has been deleted.

      
How are my personal data used for sending newsletters?
COMMUNICATION IN REFERENCE TO ART. 13 OF EU REGULATION 2016/679 AND RELATED APPLICABLE LEGISLATION 

This communication refers to art. 13 of EU Regulation 2016/679 (“Regolamento”) and related applicable legislation.

The newsletter is sent by email to those who have expressly requested it by filling the form on this page and authorizing BasicItalia S.p.A. with sole proprietor (“Controller”) to process their personal data.

Purpose of processing

Personal data provided by users are aimed at sending newsletters related to products baring brands owned by BasicItalia S.p.A. with sole proprietor

Data processing procedures

Personal data will be processed with paper-based and/or digital tools, and with security measures adequate at guaranteeing the safety and privacy of your personal data, according to current legislation.

Legal Basis for Processing

The legal basis for data provision is derived from the concerned party’s consent.

Data retention

In accordance with the principles of proportionality and necessity, the data will not be stored for periods longer than those necessary to achieve the aims listed above. 

Mandatory Data Provision

Data provision is optional, but in its absence it will be impossible to provide the newsletter service.

Data Communication and Sharing

Personal data gathered for the purpose stated above will not be communicated or shared with third parties.

Personal data may be viewed by authorised processing officers employed by the Company.

If necessary to carry out maintenance activities related to the technical side of the website, data related to the newsletter service may be processed by subjects invested with maintenance duties.

A list of data processing external supervisors has been published on the Controller’s website.

Processing controller

Processing controller is BasicItalia S.p.A. with sole proprietor, located in Torino, Strada della Cebrosa 106, 10156.

Rights of concerned parties

The subjects personal data refers to have the right to obtain at any moment confirmation whether data regarding them is being processed, and if that is the case may access the data and information referred to in art. 15 of Regulations, to obtain a copy of said data or relative rectification (art. 15 and 16).

Subjects concerned may also request data deletion, processing limitation, mobility and to complain to overseeing authority and oppose, for legitimate reasons, their processing (art. 17).

These rights may be exerted via written communication to be sent to: customer@briko.com

CANCELLING THE SERVICE

To stop receiving the newsletter, click on "Remove subscription", found at the bottom of all emails received.

   
        
How I can unsubscribe from the newsletter?
Use the function “to unsubscribe from the newsletter on the website click here” available on the bottom of the newsletter received from the website.
Or
Click herelogin to “Your Profile”, go to “Personal Data” and delete the active flag in the dedicated section “Yes, I want to know Discounts, Special Offers and New Products first!” To apply the changes, click on the “Confirm” button.
     
How my personal data are used for the activation of a BasicCard?
Communication in reference to art. 13 of EU Regulation 2016/679 and other applicable regulations

In accordance with art. 13 of EU Regulation 2016/679 (“Regulation”), and of all applicable Privacy regulations, BASICNET S.p.A., as Processing Controller of your personal data, informs you that the personal data provided by you or acquired when registering for the BasicCard fidelity scheme (“BasicCard”) will be processed according to current legislation and standing principles of propriety, legitimacy, transparency and discretion.

Processing purposes

Data processing will be carried out to achieve the following aims:
  • to issue a BasicCard Fidelity card and manage activities which may not be carried out anonimously necessary to allow subscribers to partake of discounts and promotions, offers and prizes, collector schemes, and to access other accessory services through the BasicCard;
  • to carry out direct marketing activities such as sending – also through e-mails, SMS and MMS messaging services – advertising and promotional  material related to products and/or services provided and/or promoted by the Controller or its commercial partners, including gifts;
  • to process your data in order to class you in a group (profiling) and to be able to contact you through e-mail, fax and phone to send you custom commercial and promotional information.
Legal basis for processing

The legal basis for processing rests on the concerned party’s consent.

Nature of data provision

Data provision is optional for purposes listed above at the letter a, but it is necessary and essential to issue a BasicCard: in its absence it is impossible for the concerned party to receive a BasicCard. For purposes listed above at the letter b) and c) data provision is optional and refusal to provide consent results in the impossibility for the Controller to carry out marketing and profiling activities as specified, but does not prevent the concerned party from obtaining a BasicCard and accessing the services this entails.

Data processing procedures

Personal data will be processed with paper-based and/or digital tools, and with security measures adequate at guaranteeing the safety and privacy of your personal data, as well as regarding profiling, protect your rights, freedom, legitimate interests, and in particular to protect your right to require human intervention on behalf of the Controller, to espress your opinion and oppose the decision.

Data communication and sharing

Personal data gathered will be processed for the purposes listed above on the Italian territory.

Personal Data will be processed by employees of the Controller explicitly appointed and authorized.

The data provided will not be shared or communicated to third parties. However the data may be made available to:
  • subjects granted access by law or by special orders by the authorities
  • subjects, also external, the Controller employs for activities instrumental and/or accessory to managing the BasicCard and providing the related services and benefits.
Data retention

In accordance with the principles of proportionality and necessity, the data will not be stored for periods longer than those essential to achieve the aims listed above.

Rights of concerned parties

The subjects personal data refers to have the right to obtain at any moment confirmation whether data regarding them is being processed, and if that is the case may access the data and information referred to in art. 15 of Regulations, to obtain a copy of said data or relative rectification (art. 15 and 16).

Subjects concerned may also request data deletion, processing limitation, mobility and to complain to overseeing authority and oppose, for legitimate reasons, their processing (art. 17).

These rights may be exerted via written communication to be sent to: basiccard@basicbank.net

Processing controller

The Processing controller is BASICNET S.p.A. based in Largo Maurizio Vitale, 1 in Torino.

A list of external processing supervisors has been published on the Controller’s website.   
          
What is the BasicCard program?
What are cookies, how do I remove them?

EXTENDED COOKIE POLICY

Our Cookie Policy

This communication is by BASICITALIA S.p.A. with sole proprietorship processing controller of  Briko.com in accordance with privacy regulation including deliberation by the Privacy Law Authority on May 8th 2014 identifying simplified procedures for communication and acquisition of consent (Published on G.U. n. 126, June 3rd 2014).

WHAT COOKIES ARE AND WHAT THEY ARE FOR

Cookies are information (small strings of text) created by a server sent to a browser when visiting a website. Cookies perform a number of important functions online (i.e. carry out digital authentication, monitor sessions, memorize information on specific configurations regarding users accessing the server, memorize preferences).

When browsing users may receive on their terminals cookies from different websites (third-party cookies), directly set by website managers, following procedures and for purposes defined by each website.

TYPES OF COOKIE USED BY THIS WEBSITE

Technical Cookies

These cookies are necessary for the website to function correctly. They allow browsing and searching for other services. Without these cookies we would not be able to provide the services required by the website visitors.

They are not used for other purposes and are usually installed directly by the website owner or manager. They can be classed as:

  • Session Cookies or Browser Cookies which ensure the website can be browsed and used; they are necessary for the website to function properly.
  • Cookie Analytics, equated to technical cookies when directly used by the website’s manager to gather aggregate information on the number of visitors and the way they browse the website to improve the website’s performance;
  • Functional Cookies allowing visitors to browse according to a series of selected parameters (i.e. language, products selected for purchase) to improve the service on offer.

Technical cookies do not require consent but just advisory notice so are automatically installed when accessing a website.

Third Party cookies

Through Briko.com some third party cookies are installed, including profiling cookies, activated by clicking on “I consent”.

The website uses Google Analytics  and AdWords.  These are web analysis services provided by Google Inc. (“Google”) using cookies sent to the visitor’s computer to allow aggregate staistical analyses related to the use of the visited website. 

Data generated by Google Analytics and AdWords are stored by Googleas stated in the advisory found at the following link https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

How to disable Cookies

You can disable Google Analytics cookies downloading a specific browser  plug-in found at the following url:  https://tools.google.com/dlpage/gaoptout.

You can stop cookies being sent to your hard disk configuring your browser (Internet Explorer, Mozilla Firefox, Opera, Safari etc.) so as to disable cookies.

This may affect the proper functioning of the website.

DATA PROVISION

Except for technical cookies strictly necessary for normal browsing, data provision is up to the concerned party who decides to browse the website after viewing a short advisory displayed in a custom banner and use the services requiring cookies to be installed.

Thus the concerned party may avoid cookies being installed by keeping the banner open (without closing it by clicking on OK), as well as by using the functions available on the browser.

COMMUNICATION AND SHARING OF PERSONAL DATA

Data provided will not be shared. But the data may be communicated to:

1.    Trusted companies who perform for the Controller technical and organizational duties. For instance companies providing website maintenance services, order handling, communication, data analysis, customer services;

2.    Public security organizations, and other public and private bodies in accordance with legal obligations.

Data processing will be carried out by subjects employed by the Controller, identified as appointed/authorized for processing.

DATA PROCESSING PROCEDURES

Data processing may be carried out with paper-based, digital, electronic and magnetic tools. The data gathered will be stored at BasicNet S.p.A.’s headquarters in Torino, Largo Maurizio Vitale 1.  The data gathered will be processed exclusively within the scope of purposes stated above.

LEGAL BASIS FOR PROCESSING

The legal basis for processing rests on consent for third party cookies and the request to browse the website for technical cookies.

DATA RETENTION

In accordance with the principles of proportionality and necessity, the data will not be stored for periods longer than those necessary to achieve the aims listed above.

RIGHTS OF CONCERNED PARTIES

The subjects the personal data refers to have the right to obtain at any moment confirmation whether data regarding them is being processed, and if that is the case may access the data and information referred to in art. 15 of Regulation, to obtain a copy of said data or relative rectification (art. 15 and 16).

Subjects concerned may also request data deletion, processing limitation, mobility and to complain to overseeing authorities and oppose, for legitimate reasons, their processing (art. 17).

These rights may be exerted via written communication to be sent to: customer@briko.com

PROCESSING CONTROLLER AND MANAGER

Processing controller is BasicItalia S.p.A. with sole proprietor, located in Torino, Strada della Cebrosa 106, 10156.

A list of external processing supervisors has been published on the Controller’s website.

THIRD PARTY WEBSITES

Third party websites accessed through this website are not covered by this advisory. The Controller declines all responsibility related to them. Cookie types used and the kind of processing of personal data carried out by these companies are regulated in accordance with the advisory published by the companies themselves.

Who am I buying from?

You are buying from:

Briko.com 
c/o BasicItalia con socio unico S.P.A.
Strada della Cebrosa 106
10156 Turin
Italy
Tel +39 011 2617464
Fax +39 011 2617595
P. I.V.A 05588030014

Registered to the Company Office in Turin.

Every purchase from our sites is regulated by the terms and conditions which we reserve the right to change. Any changes will become effective from the time when they are published on this site.

      
What is the guarantee on my items?

We guarantee the quality of service by submitting our products to a high standard of quality control.

We guarantee that our products conform to Italian and European Union (EU) standards when applicable.

In the case that there is an issue with a product, get in touch as quickly as possible using ‘Contact Us’.

The warranty covers all products on the market for two years. No warranty is waived according to the regulations of a different country should you be resident in a country outside of the EU.

   
What should I do if I’ve received damaged goods?
How do I verify if my item is authentic?

Click here to check the authenticity of your product using the serial number!

   
Size List

With every product’s label, you will find a size guide and you can see the advice attached.

 


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